The Feedback
Operating System™
Five conditions that make honest feedback a system your organization runs on, not an occasional act of courage.
Five Conditions. One System.
The conditions are the same in every organization. The expression is unique to yours. They're also sequential and cumulative: skip one and the whole system weakens.
How Honest Is Your Organization?
Rate each statement from 1 (Strongly Disagree) to 5 (Strongly Agree). Takes 3 minutes.
The Five Conditions of Honest Feedback
A 5-module course, one condition per module. Practical tools you can use in your next conversation.
Module 1: Trust
The four Trust Accelerators: competence, consistency, care, and candor.
Module 2: Clarity
The SBI+ structure, the two-sentence test, and separating observation from interpretation.
Module 3: Delivery
The 48-hour rule, empathy calibration, and the five-minute feedback conversation script.
Module 4: Reception
The three triggers, processing hard feedback without defending, and asking for the feedback you actually need.
Module 5: Culture
Operating rhythms, the Feedback Flywheel, and sustaining the culture through growth and change.
Honest by Design
How to Lead an Organization That Doesn't Avoid Uncomfortable Truths
Most organizations don't lack feedback activity. They lack a system where feedback is honest. Honest by Design is the complete guide to the Feedback Operating System™, drawn from nearly two decades of advising leaders and written for the middle market, where you're too close to your people to hide behind process.
Inside: the Five Conditions, a preparation template, the SBI+ structure, the 48-hour rule, a five-minute conversation script, real stories from the field, and a 90-day playbook for deploying the system in your own company.
Drew Yancey, PhD
Drew Yancey is the founder of Teleios Strategy. He advises CEOs and leadership teams across dozens of industries on strategy, execution, and the honest conversations that make both possible.
He came to this work from the operator's chair. Drew grew up in his family's Colorado food-service distribution business and helped lead its sale to one of the largest distributors in North America. At twenty-six he took over the retail division that remained. Four months later a government shutdown erased its primary revenue source. The turnaround that followed, built on truth flowing in both directions, tripled the profit of the business and planted the seed of the Feedback Operating System™.
Drew holds a Master of Divinity from Denver Seminary, an MBA from Texas A&M University, and a PhD from the University of Birmingham, UK, where his research examined how business and moral responsibility intersect.
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